Refund and Transfer Policy – A written request with a brief explanation for the cancellation must be sent to the Verdugo Hills Council Service Center (firstname.lastname@example.org). The request should be received by the Service Center at least 72 hours prior to the event starting time. A 10 percent (minimum $5.00) administration fee will be withheld from the refund. Refund requests received after that deadline will usually be denied. In lieu of a refund, a registration may be transferred to someone else, for the SAME EVENT ONLY, with no administration fee charged. This cancellation / refund policy is effective March 1, 2015, and supersedes any prior cancellation / refund policy of the Verdugo Hills Council, BSA.